Last updated: 2025
1. Introduction
This Privacy Policy describes how personal information is collected, used, disclosed, and retained when individuals access or use the Nanaimo online casino and betting services. By using the service, you acknowledge that you have read and understood this Privacy Policy.
This policy applies to users located in Canada, including residents of provinces where online gaming is subject to provincial regulation. Where applicable, the platform operates in compliance with Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial statutes.
If you do not agree with the terms set out in this Privacy Policy, use of the service must be discontinued.
2. Information Collected
Personal information is collected only to the extent necessary to operate the service, verify user identity, maintain account security, and comply with legal and regulatory obligations.
2.1 Identity and Account Information
When an account is registered, the following information is collected:
- Full legal name
- Date of birth
- Residential address
- Email address
- Government-issued identification details
This information is required to verify identity and confirm that the minimum age requirement for use of the service is met.
2.2 Account Activity and Transaction Information
Records of account activity are collected, including:
- Login history and session data
- Transaction records, such as deposits, withdrawals, and adjustments to the account balance
These records are maintained for regulatory compliance, financial recordkeeping, and dispute resolution.
2.3 Device and Technical Information
When the service is accessed, certain technical data are collected automatically, including:
- IP address
- Browser type
- Operating system
- Device identifiers
This information is used to maintain security, detect unauthorized access, and support platform integrity.
2.4 Responsible Gaming Information
When responsible gaming tools are used, such as:
- Deposit limits
- Self-exclusion requests
- Cooling-off periods
the related information is recorded and retained. This data is used solely to enforce the restrictions applied by the user and to comply with applicable gaming standards.
2.5 Communications
If support is contacted or a complaint is submitted, records of that correspondence are retained, including the content of messages and any documentation provided.
3. Use of Personal Information
Personal information is used only for the purposes for which it was collected, or for purposes compatible with those purposes. Specifically, personal information may be used to:
- Verify identity and confirm eligibility to use the service
- Create and maintain user accounts
- Process transactions and maintain accurate financial records
- Detect and prevent fraud, money laundering, and unauthorized account access
- Comply with legal obligations, including reporting requirements under applicable gaming and anti-money laundering legislation
- Enforce responsible gaming restrictions applied to an account
- Respond to support requests and resolve disputes
- Improve the security and reliability of the service
Personal information is not used for purposes unrelated to the operation of the service without prior consent.
4. Disclosure of Personal Information
Personal information is not sold to third parties. Personal information may be disclosed in the following circumstances.
4.1 Regulatory and Legal Disclosure
Personal information may be disclosed to gaming regulators, law enforcement agencies, or other government authorities where required by law or under operating obligations. This includes disclosures related to anti-money laundering compliance, fraud investigations, and regulatory audits.
4.2 Service Providers
Third-party service providers may be engaged to assist with:
- Identity verification
- Payment processing
- Fraud detection
- Technical infrastructure and related services
These providers are contractually required to handle personal information only as directed by the company and in accordance with applicable privacy law. They are not permitted to use the data for their own purposes.
4.3 Legal Proceedings
If the company is involved in legal proceedings or is required to respond to a lawful court order, subpoena, or regulatory demand, relevant personal information may be disclosed as required.
4.4 Business Transfers
In the event of a merger, acquisition, or transfer of business assets, personal information held by the company may be transferred to a successor entity. Where required by law, affected users will be notified of such a transfer.
5. Data Retention
Personal information is retained for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law.
Account information is generally retained for a minimum period following account closure in order to satisfy regulatory and legal obligations. Transaction records may be retained for longer periods where required by anti-money laundering, tax, or other legislation.
When personal information is no longer required, it is securely deleted or anonymized in accordance with internal data management procedures.
6. Data Security
Technical and organizational measures are implemented to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.
No method of electronic transmission or storage is entirely secure. Reasonable steps are taken to protect personal information, but absolute security cannot be guaranteed. You are responsible for maintaining the confidentiality of account credentials and for promptly notifying the service if unauthorized access to your account is suspected.
7. Your Rights
Subject to applicable Canadian privacy law, you have the right to:
- Request access to the personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, subject to legal retention requirements
- Withdraw consent to certain uses of personal information, where consent is the basis for processing
- Lodge a complaint with the relevant privacy authority if you believe your rights have been violated
To exercise any of these rights, a written request should be submitted to the privacy contact identified in Section 9. Responses will be provided within the timeframe required by applicable law.
8. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used to maintain session integrity, prevent fraud, and analyze service performance. Cookies do not contain payment information or government identification data.
Browser settings may be configured to refuse cookies. However, disabling cookies may affect the functionality of certain features of the service. By continuing to use the service with cookies enabled, you consent to the use of cookies as described in this Privacy Policy.
9. Contact - Privacy Inquiries
For questions about this Privacy Policy, to exercise privacy rights, or to submit a privacy-related complaint, contact the Privacy Office:
Email: [email protected]
Postal address: Privacy Office, Nanaimo, Canada
Receipt of inquiries will be acknowledged and a response will be provided within the period required under applicable law. If the response is not satisfactory, a complaint may be escalated to the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority.
10. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practices, legal obligations, or regulatory requirements. The date at the top of this document indicates when the policy was last revised.
Continued use of the service following any update constitutes acceptance of the revised Privacy Policy. It is recommended that this document be reviewed periodically.